FAQs

We have carefully curated a selection of beautiful products from our shop for online. We will regularly update the selection so please keep coming back! 

Our full range of products is available in the Gallery Shop which is open everyday except Mondays. 

If you've seen something in the physical shop that you'd like delivered please get in touch on arts@sunnybankmills.co.uk or ring us on 01132563239 and we will arrange this for you. 

Collection

All purchases can be collected from the Gallery during opening hours and will be available for collection within 48 hours of order.

Delivery

Items will be sent using Royal Mail signed for services. 

We aim to deliver within 7 days of payment. If there is any delay, for example if we no longer have the item in stock, then we will email you to let you know. Similarly if you require an item urgently please let us know and we will do our best to arrange fast delivery.

If you need to amend your delivery address please email us on arts@sunnybankmills.co.uk and we will change the delivery providing it has not already been posted.

Made to order

If you have placed an order with us for an item that is no longer in stock or is bespoke e.g a lampshade then we will aim to fulfil that order within 14 days.

Unhappy?

We support small, independent artists and makers who lovingly create their products by hand with care and attention to detail. Each piece is unique and we hope it will bring you or the person you are buying for joy.

If you are unhappy for whatever reason please let us know and we will do our best to make you smile again. If your purchase is damaged please let us know by email within 48 hours of delivery. Please bear with us and them if it takes slightly longer to receive an item than you anticipated

We cannot accept the return of earrings for hygiene reasons. All other returns must be made within 7 days of purchase

Purchases can be exchanged within 30 days of purchase provided we have not paid the artist or maker and a credit note issued.

Copyright and Design rights

All the products on our site are lovingly created by hand. The copyright and design rights in all our shop items belong with the artist or maker.